Information We Collect

We collect information to provide better financial education services and improve your learning experience. The data we gather falls into several categories, each serving specific purposes for your educational journey.

How We Use Your Information

Your data helps us deliver effective financial education and maintain high standards of service. We use information purposefully and never sell your personal details to third parties.

• Providing access to learning materials and tracking your educational progress through our programmes
• Communicating about course updates, new learning opportunities, and important programme information
• Improving our educational content based on user feedback and learning outcomes
• Ensuring website security and preventing unauthorised access to your learning materials
• Complying with legal obligations and maintaining accurate records for educational purposes

Data Sharing and Third Parties

We work with trusted partners to deliver our educational services effectively. Any data sharing is strictly controlled and limited to what's necessary for providing your learning experience.

We may share information with:

• Educational technology providers who help deliver our online learning platform
• Payment processors when you enrol in paid programmes, though we never store credit card details
• Analytics services to understand how our educational content performs and where we can improve
• Legal authorities if required by law or to protect the safety and security of our users

All third-party partnerships include strict data protection agreements that require the same level of security and privacy protection we provide directly.

Your Rights and Control

Under UK data protection law, you have significant control over your personal information. We make it straightforward to exercise these rights and respond to requests promptly.

Data Security and Protection

We implement robust security measures to protect your personal information from unauthorised access, alteration, or disclosure. Our security practices are regularly reviewed and updated to address emerging threats.

Security measures include encrypted data transmission, secure server hosting, regular security audits, and staff training on data protection best practices. We also maintain backup systems to ensure your learning progress isn't lost due to technical failures.

While we take every reasonable precaution to protect your data, no internet-based system is completely secure. We recommend you use strong passwords and keep your login details confidential.

Data Retention

We keep your personal information only as long as necessary to provide educational services and meet our legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

• Learning progress and course completion records: Retained for 7 years for certification and reference purposes
• Contact information and communication preferences: Kept while you remain engaged with our services
• Website usage data and analytics: Anonymised after 24 months for trend analysis
• Financial transaction records: Maintained for 7 years as required by UK accounting standards

When retention periods expire, we securely delete or anonymise your personal data unless you've specifically requested extended access to your learning history.

Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and help us understand how visitors use our educational resources. We use both essential cookies that are necessary for the website to function and analytical cookies that help us improve our services.

Essential cookies enable core functionality like maintaining your login session and remembering your course progress. Analytical cookies help us understand which educational content is most valuable and where we can improve the user experience.

You can control cookie settings through your browser preferences, though disabling essential cookies may limit some website functionality. We don't use cookies for advertising or tracking across other websites.

International Data Transfers

Your personal data is primarily processed within the UK. When we use international service providers, we ensure appropriate safeguards are in place to protect your information according to UK data protection standards.

Any international transfers are covered by adequacy decisions, standard contractual clauses, or other approved transfer mechanisms that provide equivalent protection to UK law.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or data processing practices. Significant changes will be communicated through email notifications and prominent website notices.

We encourage you to review this policy periodically, especially before providing additional personal information or enrolling in new programmes.